Privacy Policy

1. Information We Collect

1.1 Personal Information

• Account Information: Email address, username, password, and profile information
• Contact Information: Name, phone number, and mailing address
• Payment Information: Billing details, payment method information (processed securely by our payment processors)
• Support Communications: Information you provide when contacting customer support

1.2 Technical Information

• Server Data: Server configurations, usage statistics, and performance metrics
• Log Data: IP addresses, browser type, operating system, and access times
• Device Information: Device type, screen resolution, and browser settings
• Usage Analytics: How you interact with our Services and website

1.3 Game-Related Information

• Server world data and configurations
• Player statistics and game logs
• Plugin and mod information
• Server performance and uptime data

2. How We Use Your Information

2.1 Service Provision

• Providing and maintaining your Minecraft server hosting services
• Processing payments and managing your account
• Providing customer support and technical assistance
• Monitoring server performance and uptime

2.2 Communication

• Sending service-related notifications and updates
• Responding to your inquiries and support requests
• Providing important account and billing information
• Sending promotional communications (with your consent)

2.3 Service Improvement

• Analyzing usage patterns to improve our Services
• Developing new features and functionality
• Troubleshooting technical issues
• Conducting security monitoring and fraud prevention

3. Information Sharing and Disclosure

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Services, including:

• Payment processors (GCash, PayMaya, banks)
• Cloud infrastructure providers
• Customer support platforms
• Analytics and monitoring services

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes or government requests
• Compliance with Philippine laws and regulations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

4.1 Security Measures

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication procedures
• Monitoring: Continuous monitoring for security threats and vulnerabilities
• Regular Audits: Regular security assessments and updates

4.2 Data Centers

Our data centers are located in Singapore and Malaysia and feature:

• Physical security controls and surveillance
• Redundant power and network infrastructure
• Environmental controls and disaster recovery
• Compliance with international security standards

5. Data Retention

• Account Information: Retained while your account is active and for 1 month after closure
• Payment Records: Retained for 7 years as required by Philippine tax laws
• Support Communications: Retained for 3 months for quality assurance
• Server Data: Retained according to your hosting plan and backup policies

When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

• Right to Information: You have the right to be informed about the collection and processing of your personal information.
• Right to Access: You can request access to your personal information and how it's being processed.
• Right to Rectification: You can request correction of inaccurate or incomplete personal information.
• Right to Erasure: You can request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: You can request limitation of processing your personal information.
• Right to Data Portability: You can request your personal information in a structured, commonly used format.
• Right to Object: You can object to processing based on legitimate interests or direct marketing.

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: [email protected]

We will respond to your request within 30 days.

7. Cookies and Tracking

7.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

7.2 Managing Cookies

You can manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

For more information, see our Cookie Policy.

8. Third-Party Services

8.1 Payment Processors

• GCash: For mobile wallet payments
• PayMaya: For digital wallet transactions
• Banks: For direct bank transfers

8.2 Analytics and Monitoring

• Google Analytics (anonymized)
• Performance monitoring tools
• Security monitoring services

These third parties have their own privacy policies and are responsible for their data practices.

9. International Data Transfers

• Adequate protection mechanisms are in place
• Compliance with Philippine data protection laws
• Appropriate safeguards for your personal information
• Your rights remain protected

10. Changes to This Policy

• We will post the updated policy on our website
• We will update the "Last Updated" date
• We will announce significant changes in our Discord community
• Changes become effective 1 week after posting
  Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

This Privacy Policy is effective as of July 16, 2025, and applies to all information collected by OustCloud.
For questions about this Privacy Policy, please contact us at [email protected].