OustCloud ("we", "us", "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Contact number
- Billing address
Account & Service Information
- Account details
- Service usage data
- IP address and login activity
Payment Information
- Billing details (e.g., name, billing address)
- Payment-related information (processed via third-party providers)
Note: We do not store full payment card details. Payments are securely processed through third-party payment providers.
2. How We Use Your Information
We use your information to:
- Provide and manage our services
- Generate invoices and process billing
- Process payments and transactions
- Communicate with you (support, updates, notifications)
- Improve our services and performance
- Prevent fraud, abuse, and unauthorized access
3. Sharing of Information
We do not sell your personal data.
We may share your information with:
- Payment processors (to process transactions)
- Service providers (infrastructure, hosting, support tools)
- Legal authorities when required by law
4. Data Retention
We retain your information only as long as necessary to:
- Provide services
- Maintain billing and invoicing records
- Comply with legal obligations
- Resolve disputes and enforce agreements
You may request deletion of your data,.
5. Data Security
We implement reasonable technical and organizational measures to protect your data.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
You may:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
To make a request, contact us at: support@oustcloud.com
7. Cookies & Tracking
We may use cookies or similar technologies to:
- Maintain sessions
- Improve user experience
- Analyze usage
You can disable cookies in your browser settings, though some features may not function properly.
8. Third-Party Services
Our services may integrate with third-party providers (e.g., payment gateways).
We are not responsible for the privacy practices of third-party services.
9. Changes to This Policy
We may update this Privacy Policy at any time. Continued use of our services constitutes acceptance of any changes.
10. Contact Information
If you have any questions regarding this Privacy Policy:
- Email: support@oustcloud.com