Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Account Information: Email address, username, password, and profile information
• Contact Information: Name, phone number, and mailing address
• Payment Information: Billing details, payment method information (processed securely by our payment processors)
• Support Communications: Information you provide when contacting customer support

1.2 Technical Information

We automatically collect technical information when you use our Services:

• Server Data: Server configurations, usage statistics, and performance metrics
• Log Data: IP addresses, browser type, operating system, and access times
• Device Information: Device type, screen resolution, and browser settings
• Usage Analytics: How you interact with our Services and website

1.3 Game-Related Information

For Minecraft hosting services, we may collect:

• Server world data and configurations
• Player statistics and game logs
• Plugin and mod information
• Server performance and uptime data

2. How We Use Your Information

We use your information for legitimate business purposes, including:

2.1 Service Provision

• Providing and maintaining your Minecraft server hosting services
• Processing payments and managing your account
• Providing customer support and technical assistance
• Monitoring server performance and uptime

2.2 Communication

• Sending service-related notifications and updates
• Responding to your inquiries and support requests
• Providing important account and billing information
• Sending promotional communications (with your consent)

2.3 Service Improvement

• Analyzing usage patterns to improve our Services
• Developing new features and functionality
• Troubleshooting technical issues
• Conducting security monitoring and fraud prevention

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Services, including:

• Payment processors (GCash, PayMaya, banks)
• Cloud infrastructure providers
• Customer support platforms
• Analytics and monitoring services

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes or government requests
• Compliance with Philippine laws and regulations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

4.1 Security Measures

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication procedures
• Monitoring: Continuous monitoring for security threats and vulnerabilities
• Regular Audits: Regular security assessments and updates

4.2 Data Centers

Our data centers are located in Singapore and Malaysia and feature:

• Physical security controls and surveillance
• Redundant power and network infrastructure
• Environmental controls and disaster recovery
• Compliance with international security standards

5. Data Retention

We retain your personal information for as long as necessary to provide our Services and comply with legal obligations:

• Account Information: Retained while your account is active and for 1 month after closure
• Payment Records: Retained for 7 years as required by Philippine tax laws
• Support Communications: Retained for 3 months for quality assurance
• Server Data: Retained according to your hosting plan and backup policies

When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

Under the Philippine Data Privacy Act, you have the following rights:

6.1 Right to Information

You have the right to be informed about the collection and processing of your personal information.

6.2 Right to Access

You can request access to your personal information and how it's being processed.

6.3 Right to Rectification

You can request correction of inaccurate or incomplete personal information.

6.4 Right to Erasure

You can request deletion of your personal information in certain circumstances.

6.5 Right to Restrict Processing

You can request limitation of processing your personal information.

6.6 Right to Data Portability

You can request your personal information in a structured, commonly used format.

6.7 Right to Object

You can object to processing based on legitimate interests or direct marketing.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

7.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

7.2 Managing Cookies

You can manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

For more information, see our Cookie Policy.

8. Third-Party Services

Our Services may integrate with third-party services:

8.1 Payment Processors

• GCash: For mobile wallet payments
• PayMaya: For digital wallet transactions
• Banks: For direct bank transfers

8.2 Analytics and Monitoring

• Google Analytics (anonymized)
• Performance monitoring tools
• Security monitoring services

These third parties have their own privacy policies and are responsible for their data practices.

9. International Data Transfers

Your data is primarily processed and stored in Singapore and Malaysia. If we transfer data internationally, we ensure:

• Adequate protection mechanisms are in place
• Compliance with Philippine data protection laws
• Appropriate safeguards for your personal information
• Your rights remain protected

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

• We will post the updated policy on our website
• We will update the "Last Updated" date
• We will announce significant changes in our Discord community
• Changes become effective 1 week after posting

Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

11. Contact Information