This Cookie Policy explains how OustCloud ("we," "our," or "us") uses cookies and similar technologies when you visit our website or use our services. This policy should be read together with our Privacy Policy and Terms of Service.
By continuing to use our website and services, you consent to our use of cookies as described in this policy.
1. What are Cookies?
1.1 Definition
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
1.2 How Cookies Work
When you visit our website, your browser may automatically accept cookies. These cookies store information about your preferences and help us understand how you use our website.
1.3 Similar Technologies
In addition to cookies, we may use similar technologies including:
- Web Beacons: Small graphic images that track user activity
- Local Storage: Data stored locally on your device
- Session Storage: Temporary data stored during your session
- Pixels: Tiny images that collect usage information
1.4 First-Party vs Third-Party
We use both first-party cookies (set by us) and third-party cookies (set by our partners and service providers).
2. Types of Cookies We Use
We classify cookies into four main categories based on their purpose:
| Cookie Type |
Purpose |
Duration |
Consent Required |
| Essential |
Required for website functionality |
Session/Persistent |
No |
| Analytics |
Understand website usage |
Persistent |
Yes |
| Functionality |
Remember preferences |
Persistent |
Yes |
| Marketing |
Targeted advertising |
Persistent |
Yes |
2.1 Session vs Persistent Cookies
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period or until deleted
3. Essential Cookies
3.1 Purpose
Essential cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility.
3.2 Examples of Essential Cookies
| Cookie Name |
Purpose |
Duration |
| session_token |
Maintains your login session |
Session |
| csrf_token |
Prevents cross-site request forgery |
Session |
| cookie_consent |
Remembers your cookie preferences |
1 year |
| language_preference |
Stores your language selection |
1 year |
3.3 Legal Basis
Essential cookies do not require consent as they are necessary for the legitimate operation of our website and services.
Important: Disabling essential cookies may prevent you from using certain features of our website or accessing your account.
4. Analytics Cookies
4.1 Purpose
Analytics cookies help us understand how visitors use our website, which pages are most popular, and how we can improve the user experience.
4.2 Information Collected
Analytics cookies may collect information such as:
- Pages visited and time spent on each page
- How you arrived at our website
- Device and browser information
- General geographic location
- User interactions and behavior patterns
4.3 Analytics Services
| Service |
Provider |
Purpose |
Privacy Policy |
| Google Analytics |
Google |
Website traffic analysis |
View |
| Server Analytics |
OustCloud |
Performance monitoring |
View |
4.4 Data Anonymization
We configure our analytics tools to anonymize or pseudonymize personal data wherever possible, including IP address anonymization.
5. Functionality Cookies
5.1 Purpose
Functionality cookies allow our website to remember choices you make and provide enhanced, personalized features.
5.2 Examples of Functionality
- Remembering your login information
- Storing your preferences (theme, language, etc.)
- Maintaining shopping cart contents
- Customizing content based on your location
- Remembering accessibility settings
5.3 Common Functionality Cookies
| Cookie Name |
Purpose |
Duration |
| user_preferences |
Stores user settings and preferences |
1 year |
| theme_selection |
Remembers chosen website theme |
1 year |
| timezone |
Stores your timezone for scheduling |
1 year |
5.4 Impact of Disabling
Disabling functionality cookies may result in a less personalized experience and may require you to re-enter preferences each time you visit.
6. Marketing Cookies
6.1 Purpose
Marketing cookies are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
6.2 How They Work
Marketing cookies may:
- Track your browsing behavior across websites
- Build a profile of your interests
- Deliver targeted advertisements
- Measure ad performance and effectiveness
- Prevent you from seeing the same ads repeatedly
6.3 Marketing Partners
| Partner |
Service |
Purpose |
Opt-out Link |
| Google Ads |
Google |
Targeted advertising |
Opt-out |
| Facebook Pixel |
Meta |
Social media advertising |
Opt-out |
6.4 Consent Requirements
We only use marketing cookies with your explicit consent. You can withdraw this consent at any time through our cookie settings.
Note: Marketing cookies may track your activity across multiple websites. Review third-party privacy policies for more information.
7. Third-Party Cookies
7.1 What Are Third-Party Cookies?
Third-party cookies are set by domains other than the one you're visiting. They are commonly used for advertising, analytics, and social media integration.
7.2 Our Third-Party Partners
We work with trusted third-party partners who may set cookies on our website:
Analytics Partners
- Google Analytics: Website traffic and user behavior analysis
- Hotjar: User experience and heat mapping
Payment Partners
- GCash: Mobile wallet payment processing
- PayMaya: Digital payment services
Support Partners
- Zendesk: Customer support chat functionality
- Discord: Community support integration
7.3 Control Over Third-Party Cookies
You can manage third-party cookies through:
- Our cookie preference center
- Your browser settings
- Third-party opt-out tools
- Individual partner settings
7.4 Third-Party Responsibilities
Third-party partners are responsible for their own cookie practices and privacy policies. We recommend reviewing their policies for detailed information.
8. Managing Your Cookie Preferences
8.1 Cookie Preference Center
You can manage your cookie preferences at any time through our cookie preference center, accessible from our website footer.
8.2 Browser Settings
You can also manage cookies through your browser settings:
Google Chrome
- Click "Settings" → "Privacy and security" → "Cookies and other site data"
- Choose your preferred cookie settings
- You can block all cookies or specific types
Mozilla Firefox
- Click "Options" → "Privacy & Security"
- Under "Cookies and Site Data," adjust your settings
- You can block trackers and manage exceptions
Safari
- Click "Safari" → "Preferences" → "Privacy"
- Choose how Safari handles cookies and tracking
- You can block all cookies or allow from current website only
8.3 Mobile Devices
For mobile devices, you can manage cookies through your browser app settings or device privacy settings.
8.4 Impact of Disabling Cookies
Disabling cookies may affect your experience on our website:
- You may need to re-enter information repeatedly
- Some features may not work properly
- Personalized content may not be available
- You may still see advertisements, but they won't be targeted
9. Cookie Consent
9.1 Consent Banner
When you first visit our website, you'll see a cookie consent banner explaining our use of cookies and asking for your consent.
9.2 Types of Consent
- Accept All: Consents to all cookie categories
- Reject All: Only essential cookies will be used
- Customize: Choose which cookie categories to accept
9.3 Consent Management
Your consent preferences are stored and can be changed at any time. We will respect your choices and only use cookies according to your preferences.
9.4 Withdrawal of Consent
You can withdraw your consent at any time by:
- Visiting our cookie preference center
- Clearing your browser cookies
- Contacting us directly
9.5 Consent Records
We maintain records of your consent choices to comply with legal requirements and to honor your preferences.
10. Updates to This Policy
10.1 Policy Changes
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable law.
10.2 Notification of Changes
When we make significant changes to this policy, we will:
- Update the "Last Updated" date
- Notify you through our website banner
- Send email notifications for material changes
- Request renewed consent if required
10.3 Review Recommendations
We recommend reviewing this policy periodically to stay informed about how we use cookies and your available choices.